Eligible products may be returned within 30 calendar days after confirmed delivery.

To remain within the return period, please contact us before the 30-calendar-day period expires. Return eligibility remains subject to the conditions described in this policy.

Before sending an item back, contact service@vornexaliq.com .

Please include the following information where applicable:

• Your order number
• Product name or description
• Reason for the return
• Relevant photos or videos
• Photos of exterior packaging
• Photo of the shipping label

Customer support will review your request and provide the appropriate return instructions when the request is approved.

Except where an item is damaged, defective, incorrect, incomplete, or otherwise protected by applicable law, an eligible preference-based return should generally be:

• Unused and in its original condition
• Complete and unaltered
• Returned with included parts and accessories
• In original protective packaging where reasonably possible
• Suitable for reasonable inspection
• Accompanied by proof of purchase or order number

Opening the shipping package does not automatically make a product ineligible for return, provided the product remains complete, unused, undamaged, and otherwise satisfies the applicable return conditions.

Please handle product surfaces, inserts, trays, dividers, handles, hardware, accessories, and finishes carefully during inspection so the item remains in returnable condition.

Vornexaliq™ offers home storage and organization products made from a variety of materials and finishes. Depending on the product, minor variations may occur in texture, tone, dimensions, surface detail, material characteristics, or handcrafted elements.

If you do not prefer the color, finish, texture, size, style, or overall appearance of the product received, you may request a return within the applicable 30-day period. Unless there is a confirmed product or fulfillment problem attributable to us, this will generally be treated as a preference-based return.

After your request has been reviewed and approved, customer support will provide the appropriate return warehouse address and return instructions.

Unauthorized returns or parcels sent to our registered business address, an incorrect location, or another destination not provided by customer support may be delayed, rejected, lost, or ineligible for processing.

Certain products may not qualify for preference-based returns because of personalization, product condition, safety, or other legitimate considerations. These may include:

• Customized or personalized products
• Gift cards
• Items clearly identified as Final Sale
• Products materially altered after delivery
• Products damaged through misuse
• Returns with significant missing parts

Discounted or promotional products remain eligible under this policy unless they were clearly identified as “Final Sale” or non-returnable before purchase.

These limitations do not remove consumer rights that applicable law does not permit us to exclude.

Please inspect your order promptly after delivery. If a product arrives damaged, defective, incomplete, incorrect, or materially different from its description, contact us within 7 calendar days after delivery.

Include your order number, a description of the issue, and clear photographs or videos showing the product, packaging, shipping label, and any visible damage where appropriate.

After the issue has been reviewed and confirmed, we will provide an appropriate replacement, refund, reshipment, return, or other reasonable solution at no additional cost for an error attributable to us.

Preference-based returns: If a return results from a change of mind, personal preference, style or appearance preference, incorrect customer selection, or another reason not attributable to us, the customer is generally responsible for return shipping costs.

Confirmed problems attributable to us: If we confirm that an item was damaged, defective, incorrect, incomplete, or materially different because of an error attributable to us, we will provide an appropriate solution without requiring the customer to bear additional costs caused by that error.

Original shipping charges are generally not refundable for preference-based returns. If the return results from a confirmed error attributable to us, eligible original shipping charges will be addressed as part of the approved resolution.

For preference-based returns, customers should use a reliable, trackable shipping service and retain the shipping receipt and tracking number until the return has been completed.

Vornexaliq™ cannot guarantee receipt of a preference-based return package that is shipped without tracking or sent to an address not provided by customer support.

The customer is generally responsible for a preference-based return package until it is received at the approved return destination.

After an approved return arrives at the designated return location, it may be inspected to confirm that the applicable return conditions have been satisfied.

Once the return has been received, inspected, and approved, we will initiate the eligible refund to the original payment method within 5–10 business days.

Your bank, card issuer, or payment provider may require additional time to post the credit after the refund has been issued.

Approved refunds are normally issued to the original payment method used for the order.

If the original payment method cannot accept the refund, customer support will work with the applicable payment provider to determine an appropriate alternative where permitted.

Depending on the circumstances, product value, shipping costs, and nature of the issue, we may determine that a refund or replacement can be provided without requiring the item to be returned. This decision is made after the request has been reviewed.

Exchanges depend on current inventory and product availability. Minor differences in finish, tone, texture, material characteristics, handcrafted details, or dimensions may occur between individual products.

If a direct exchange is unavailable, we may ask you to complete an approved return and place a new order for the desired product.

Cancellation requests should be submitted as soon as possible after an order is placed.

We will make reasonable efforts to cancel an order before fulfillment begins. Cancellation cannot be guaranteed after processing, fulfillment, packaging, shipment preparation, or dispatch has started.

This policy is intended to explain our standard return and refund procedures. It does not limit rights or remedies that cannot lawfully be excluded under applicable consumer-protection law.